Returns
In the event you are not 100% satisfied with your purchase, you may return the item for an exchange, credit or refund within 14 days of receiving your order.
Sale items are only eligible for an exchange or credit. Credits are valid for 12 months and will be issued less the shipping fees.
Please read our policy
Returns Address
Customers are responsible for the shipping fees associated with returns and exchanges.
Returns can be posted to:
Daring Diva Australia
Parcel Collect 10072 22019 (Please do not leave this out)
Reef Plaza Shop 3a,
16 Paluma Road
Cannonvale QLD 4802
Item Condition
Returned items must be new, unused, undamaged and tag must be in place.
*** IMPORTANT ***
Any items returned with offensive body odour, perfume/deodorant, hair, pet hair or stains will be returned to you at your expense and you will not receive a refund, exchange or credit.
Processing Time
Returns are processed within 1-3 business days from the date your parcel is received.
Proof of Return
Once you have dispatched the item/s to us we require you to provide proof of your return along with a tracking number to returns@daringdiva.com.au.
Faulty Items
Minor Faults: items that have minor faults, such that does not take away from the main purpose of the item, may be returned for repair, exchange or credit only.
Major Faults: items that have major faults, such that does take away from the main purpose of the item, may be returned for a refund, exchange or credit.
Faults must be reported within 7 days from purchase, please reach out to us at returns@daringdiva.com.au with details and photos.
Returned faulty items undergo a professional assessment and Daring Diva reserves the right to reject your claim if we deem the fault was caused by misuse or purposeful damage to the item.
Self Serve Returns
How to submit a return request
1. Log in to your account:
In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.